Saturday, January 23, 2010

Just call me...

... "Short for Richard".

No. My name doesn't start with a D. There's no I in my name. My name doesn't end with c, k, ck or any other similar phonetic sound. My name in no way rhymes with it. My name even has two syllables! Thus the hilarity that several times at work I've been called by that name despite clearly pronouncing my real name.

So what is it about me that elicits such a designation?

I suppose in the end it's because when it comes to business and providing a service I don't care about political correctness and social niceties amongst my co-workers. I do my job. I do it right 99.9% of the time. I expect others making $30+ / hr to work with the same diligence and integrity.

If someone else has designed the service incorrectly, I'm not going to beat around the bush when it comes to getting the design fixed. I tell it how it is and point out how it needs to be in order to work properly. If that rubs their insecurities because I pointed out their mistake, that's their issue to deal with at another time, not mine.

If a customer's service is interrupted, we have procedures in place for restoring that service. When people call and want to work outside of those procedures because it may restore service a few minutes faster, I flat out refuse and explain why the procedure says to do it the way it does! (To prevent future employee caused outages due to errors in records) Then I tell them to call back when they've followed the procedure and are ready to make the necessary repair and hurry them off the phone. If it rubs them the wrong way because I asked them to do their job properly, that's their issue, not mine.

If someone calls and wants me to do something for them that they can and should do, umm, no thanks. I have other work to do. Stop being the lazy one and get to work!


Following that vein of attitude, further blogs on this page will contain politically incorrect views, ideas, statements, words and so forth. I do try to refrain from profanity, so please do the same if you feel the need to comment. Otherwise, as this is MY blog, I'll remove your comment.

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